Support
Have a question or need help? Check the FAQs below or reach out directly.
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✉support@travelwithcadence.comFrequently Asked Questions
How do I download Cadence?➕
Cadence is available on the App Store for iPhone. Search "Cadence travel" or tap the download button on our homepage.
Is Cadence free?➕
Yes! Cadence is free to download and use. Our free plan covers most features. Cadence Pro ($39/year) unlocks extras like unlimited photo uploads, printed photobooks, and priority support.
How does GPS Walk Mode work offline?➕
Before your trip, Cadence downloads your itinerary and map tiles so everything works without data or Wi-Fi. Just open Walk Mode and follow the directions — no cell signal needed.
What is Observer Mode?➕
Observer Mode lets friends and family follow your trip in real-time from home. They can see your location, photos, and activity feed — and even send you gifts. Observers never see your expense data.
How do I invite an observer?➕
From your trip, tap "Invite Observer" and share the link. Anyone with the link can follow along. You can remove observers at any time to revoke access.
How does expense splitting work?➕
Add expenses as you go, assign who paid and who owes, and Cadence handles multi-currency math automatically. At the end of your trip, everyone gets a clear settle-up summary.
Can I order photo prints or a photobook?➕
Yes! Cadence Pro users can order printed photobooks and individual prints directly from the app. Your photos are organized by stop, making it easy to create a beautiful keepsake.
How do I delete my account and data?➕
You can delete your account and all associated data from within the app under Settings. You can also email us and we'll handle it for you.
I forgot my login / can't sign in➕
Cadence uses magic links — just enter your email and we'll send a sign-in link. Check your spam folder if you don't see it. If you're still stuck, email us below.
My trip code isn't working➕
Make sure you're entering the code exactly as shared (codes are case-sensitive). If it still doesn't work, ask the trip organizer to re-share the link or email us for help.